Automated Review Collection
Automatically request, collect, and showcase customer reviews at the right moment in the customer journey.
The short answer
Automatically request, collect, and showcase customer reviews at the right moment in the customer journey. Automated review collection is built directly into your SpinFlow platform, not a separate tool you log into. You own it, with no extra subscription and no per-seat fees.
Reviews don't happen on their own
Happy customers rarely leave reviews unless asked. You forget to ask. When you do ask, the process is manual and inconsistent. Negative reviews catch you off guard.
The SpinFlow way
Automated review requests are triggered at optimal moments. Positive reviews are routed to public platforms. Negative feedback is captured privately for resolution before it goes public.
What can Automated Review Collection do?
Automated requests
Trigger review requests after purchases, project completions, or support resolutions
Smart routing
Positive reviews directed to Google, Yelp, or your site. Negative ones captured privately.
Review analytics
Track review volume, average ratings, and sentiment trends
Review showcase
Display your best reviews on your website automatically
Related capabilities
Automated review collection is one part of a single platform you own outright. See why your software stack is a liability, or explore the full Customer Experience.
Common questions
What should I know about Automated Review Collection?
What is Automated review collection in SpinFlow?
Automated review requests are triggered at optimal moments. Positive reviews are routed to public platforms. Negative feedback is captured privately for resolution before it goes public.
Do I need a separate subscription for Automated review collection?
No. Automated review collection is built into your SpinFlow platform at no extra cost. There is no separate login, no add-on fee, and no per-seat pricing.
How quickly can Automated review collection be built for my business?
Most SpinFlow platforms launch in as little as two weeks. Automated review collection is configured around your existing workflow as part of that build, so it fits how your team already works.