LEGAL

    Terms of Service

    Last updated: May 7, 2026

    These Terms of Service ("Terms") govern your access to and use of SpinFlow.ai, including our website, custom platform development services, hosting, ongoing maintenance, AI-assisted features, client portals, and any related products or communications (collectively, the "Services"). By accessing or using the Services, you ("you," "Client," or "User") agree to be bound by these Terms. If you do not agree, you must not use the Services.

    1. Definitions

    • "SpinFlow," "we," "us," or "our" means SpinFlow.ai and its affiliates.
    • "Platform" means the custom web application, backend, integrations, and operational tooling we build, deliver, and host for you.
    • "Subscription" means the recurring monthly fee covering hosting, maintenance, support, and updates for your Platform.
    • "Client Content" means data, text, branding, files, and information you provide or upload to the Platform.
    • "Order" means a signed proposal, statement of work, or similar document that incorporates these Terms.

    2. Eligibility and Account Registration

    You must be at least 18 years old and authorised to bind your business to these Terms. You agree to provide accurate, current, and complete information during onboarding and to keep your account information up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at security@spinflow.ai of any unauthorised access.

    3. Description of Services

    SpinFlow designs, builds, and operates custom web applications that combine a public-facing website with backend operational tools such as CRM, invoicing, customer portals, scheduling, dashboards, document generation, and AI-assisted workflows. Each engagement is scoped during a discovery process and documented in an Order. Standard delivery timelines range from 2 to 8 weeks depending on scope. Following launch, your Platform is operated under a Subscription that includes hosting, security updates, monitoring, support, and same-day integration of newly released frontier AI models where applicable.

    4. Pricing, Billing, and Payment

    All projects are quoted on a custom basis following discovery. Pricing, payment schedule, billing currency, and surcharges (if any) are set out in your Order. Subscriptions are billed monthly or annually in advance and renew automatically unless cancelled in accordance with Section 12. Multi-instalment build payments may include a small surcharge as documented in your Order.

    Invoices are due on the date shown. Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend the Platform after written notice if amounts remain unpaid more than 14 days past due. You authorise us to charge your saved payment method for recurring fees and any other amounts properly owed under your Order.

    5. Discovery, Scope, and Change Requests

    The discovery process produces a written scope and timeline. Work performed outside the agreed scope, or material changes requested after build starts, will be quoted separately as a change order. We will not perform additional work without your written approval of any associated cost or timeline impact.

    6. Client Responsibilities

    You agree to:

    • Provide accurate, lawful, and complete information needed to deliver the Services.
    • Respond to project communications and approval requests in a reasonable timeframe.
    • Obtain and maintain all rights, licences, and consents needed for any Client Content you submit.
    • Use the Platform in compliance with all applicable laws, regulations, and third-party rights.
    • Maintain the confidentiality of credentials issued to you and your authorised users.
    • Not attempt to reverse engineer, copy, resell, or sublicense the Platform except as expressly permitted.

    7. Acceptable Use

    You may not use the Services to:

    • Violate any law, regulation, court order, or third-party right.
    • Send spam, phishing, or unsolicited bulk communications.
    • Upload or transmit malware, viruses, or any code intended to disrupt systems.
    • Attempt to gain unauthorised access to any portion of the Services or related infrastructure.
    • Interfere with the integrity, security, or performance of the Services or the experience of other users.
    • Use the Platform to host adult content, hate speech, or material that incites violence or illegal activity.

    8. Intellectual Property

    8.1 Client Content

    You retain all rights, title, and interest in Client Content. You grant SpinFlow a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Client Content solely as needed to provide and improve the Services.

    8.2 SpinFlow IP

    SpinFlow retains all rights, title, and interest in its platform architecture, source frameworks, reusable libraries, methodologies, AI orchestration tooling, deployment systems, and all related intellectual property ("SpinFlow IP"). The custom configuration, design, and implementation we build for you is licensed to you on a non-exclusive, non-transferable basis for the duration of your Subscription, solely for your internal business use.

    8.3 Feedback

    If you provide suggestions, ideas, or feedback about the Services, you grant SpinFlow a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or compensation.

    9. AI Features

    The Platform may include AI-assisted features powered by third-party models (such as those from Google, Anthropic, and OpenAI). AI output may be inaccurate, incomplete, or unsuitable for certain uses; you are responsible for reviewing and validating AI output before relying on it. We do not use Client Content to train third-party foundation models unless you expressly opt in. See our approach to AI for further detail.

    10. Service Availability and Support

    We target 99.9% monthly uptime for hosted Platforms, excluding scheduled maintenance (announced in advance), force majeure, third-party outages outside our control, and downtime caused by Client Content or actions taken by you or your users. Standard support is provided during business hours via email and the in-Platform support channel. Response targets and any premium support terms are documented in your Order.

    11. Confidentiality

    Each party agrees to keep confidential any non-public information disclosed by the other in connection with the Services and to use it only for purposes of performing or receiving the Services. Confidentiality obligations survive termination for a period of 3 years, except for trade secrets which remain protected for as long as they qualify as such under applicable law.

    12. Term, Renewal, and Termination

    Your Subscription begins on the launch date specified in your Order and continues until terminated. Either party may terminate for convenience with 30 days' written notice prior to the end of the then-current billing period. Either party may terminate immediately for material breach if the breach remains uncured 14 days after written notice. We may suspend or terminate the Services immediately for non-payment, violation of Section 7, or where required by law.

    Upon termination, we will provide a reasonable transition period (typically up to 30 days) during which you may export your data in standard formats. After this period, we may delete Client Content from active systems, subject to backup retention as described in our Privacy Policy.

    13. Disclaimers

    EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT WARRANT THAT AI-GENERATED CONTENT WILL BE ACCURATE OR SUITABLE FOR YOUR INTENDED USE.

    14. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO SPINFLOW IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED BY LAW (INCLUDING FRAUD OR WILFUL MISCONDUCT).

    15. Indemnification

    You agree to defend, indemnify, and hold harmless SpinFlow and its officers, employees, and partners from any third-party claim arising out of: (a) your Client Content; (b) your use of the Services in violation of these Terms or applicable law; or (c) your infringement of any third-party right. We will indemnify you against any third-party claim that the SpinFlow IP, as delivered, infringes a valid intellectual property right, subject to standard exclusions and to our right to modify, replace, or refund the affected portion of the Services.

    16. Force Majeure

    Neither party will be liable for any failure or delay in performance to the extent caused by events beyond reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labour disputes, internet or utility outages, or third-party service failures.

    17. Dispute Resolution and Governing Law

    The parties will first attempt to resolve any dispute through good-faith negotiation. If unresolved within 30 days, the dispute will be submitted to binding arbitration administered under recognised commercial arbitration rules, with proceedings conducted in English. Each party may seek injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information. These Terms are governed by the laws of the jurisdiction where SpinFlow is established, without regard to conflict-of-law principles.

    18. Modifications to the Terms

    We may update these Terms from time to time. Material changes will be communicated by email or via prominent notice on our website at least 30 days before they take effect (except where a shorter period is required by law or to address a security or legal issue). Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

    19. Assignment

    You may not assign or transfer these Terms or any rights or obligations without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets. Any unauthorised assignment is void.

    20. Miscellaneous

    These Terms, together with your Order and any policies referenced here, constitute the entire agreement between you and SpinFlow regarding the Services and supersede all prior agreements on the subject. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. Notices must be sent in writing to legal@spinflow.ai and to the email address on your account.

    21. Contact

    SpinFlow.ai - Legal Team
    Email: legal@spinflow.ai
    Privacy: privacy@spinflow.ai