Client Feedback & NPS Surveys
Measure client satisfaction with NPS, CSAT, and custom surveys. Trigger surveys at key moments and track sentiment over time.
The short answer
Measure client satisfaction with NPS, CSAT, and custom surveys. Trigger surveys at key moments and track sentiment over time. Client feedback and NPS surveys is built directly into your SpinFlow platform, not a separate tool you log into. You own it, with no extra subscription and no per-seat fees.
You don't know what they think
You assume clients are happy because they haven't complained. By the time you find out they're unhappy, they've already left. There's no structured way to measure satisfaction.
The SpinFlow way
Automated surveys at key moments in the customer journey. NPS scores tracked over time. Detractor alerts trigger immediate follow-up. Feedback data informs business decisions.
What can Client Feedback & NPS Surveys do?
Survey builder
NPS, CSAT, CES, and custom survey types
Trigger-based delivery
Send surveys after milestones, purchases, or support interactions
Trend tracking
Track satisfaction scores over time with segment analysis
Detractor alerts
Low scores trigger immediate follow-up workflows
Related capabilities
Client feedback and NPS surveys is one part of a single platform you own outright. See why your software stack is a liability, or explore the full Customer Experience.
Common questions
What should I know about Client Feedback & NPS Surveys?
What is Client feedback and NPS surveys in SpinFlow?
Automated surveys at key moments in the customer journey. NPS scores tracked over time. Detractor alerts trigger immediate follow-up. Feedback data informs business decisions.
Do I need a separate subscription for Client feedback and NPS surveys?
No. Client feedback and NPS surveys is built into your SpinFlow platform at no extra cost. There is no separate login, no add-on fee, and no per-seat pricing.
How quickly can Client feedback and NPS surveys be built for my business?
Most SpinFlow platforms launch in as little as two weeks. Client feedback and NPS surveys is configured around your existing workflow as part of that build, so it fits how your team already works.