Operations & Administration
Incident & Issue Reporting
Capture, route, and resolve incidents with automated escalation and complete resolution tracking.
Issues fall through the cracks
When something goes wrong, reporting is inconsistent. Issues are raised verbally, forgotten, or buried in email. There's no escalation path and no way to track resolution.
The SpinFlow way
Anyone can report an incident from any device. Reports are automatically categorized, routed to the right team, and escalated if not resolved in time. Every incident has a complete resolution trail.
Key features
Easy reporting
Simple forms accessible from any device with photo and file attachments
Smart routing
Incidents auto-route to the right team based on type, severity, and location
Escalation rules
Unresolved incidents escalate automatically based on your SLAs
Resolution tracking
Complete audit trail from report to investigation to resolution