AI Customer Support Agent
A front-line chatbot that handles FAQs, routes tickets, collects intake info, and escalates intelligently based on sentiment and complexity.
Support is overwhelmed
Your support team answers the same questions over and over. Simple issues clog the queue while complex ones wait. Customers get frustrated with slow response times. After hours, nobody is available.
The SpinFlow way
An AI agent handles first contact with every customer. It answers FAQs instantly, collects intake information, routes tickets to the right team member, and escalates based on sentiment analysis. Your team handles only what requires a human.
Key features
Intelligent chatbot
Handles FAQs, product questions, and common requests instantly
Smart routing
Routes tickets based on topic, priority, and team availability
Sentiment analysis
Detects frustration and escalates to humans before issues grow
24/7 availability
Your AI agent never sleeps, covering nights, weekends, and holidays